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COPYRIGHT All works displayed on this site are copyright of TRANSFER STUDIO. The material and content contained within or provided are for your personal use only and may not be used for commercial purposes or distributed commercially without permission. Your use of the site carries with it no rights in relation to copyright, trade marks or other intellectual property rights in the site. It is your responsibility to obtain permission from copyright holders or their agents before a reproduction of works or any other content is made, or this will constitute an infringement of copyright.
UK DELIVERY We aim to ship the majority of products within 3 - 7 days depending upon our suppliers. The printing of photographic orders is subject to handling times and processing and, to achieve fine art prints of the highest quality, we ask you to allow 28 days for some deliveries. Due to the nature of our product we cannot keep every individual item in stock. If any item is not in stock you will be notified and refunded in full within 48 hours of confirmation of email order.
AVAILABILITY Our collection varies from one-off unique works to editioned work so we cannot guarantee availability of all products. During busy periods we may sell out of certain work within the collection. If we cannot fulfil your order, we will notify you and refund you via Paypal within 48 hours or, where feasible, offer an alternative. If we have not been able to fulfil the order due to availability we will endeavour to contact you on a first refusal basis immediately should another similar item be added to the collection at a later date. After 48 hours of this offer we will make the work available to all other customers via the website. Through our suppliers and contributors we may also be able to source items that are not normally available. Custom-made orders, hand-made photographic prints, work printed to order and bespoke products are all payable in advance and are non-returnable and non-refundable.
PAYMENT All transactions are processed via Paypal in pounds sterling. Payments by cheque or cash cannot be accepted.
OVERSEAS SHIPPING Overseas shipments may be subject to import duties and tax. Additional charges must be borne at the customer expense. Transfer Studio has no control over these charges and accepts no responsibility for any additional overseas costs. Shipment is sent via Royal Mail’s overseas services and insurance is obtained for all overseas goods. We are unable to offer refunds or returns on any overseas goods. If you would like to arrange a special courier pick up service please contact Transfer Studio before making a purchase.
ARCHIVAL PRINTS Unless specified all of our editioned archival prints are Giclee Fine art Inkjet prints using Ultrachrome inks, this service is for custom printing fine art prints to archivally permanent paper. The inks have a life of 75 years and produce fantastic colours and neutral blacks. All prints are A2 on 270 gsm gloss finish paper.
RETURNS Product may be returned if you notify us via email within 7 days of receipt of product. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Transfer Studio is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days minus the costs of initial shipping and packing charges.
DAMAGE If your product is received damaged in the post, please notify us immediately and retain the product and packing and we will contact Royal Mail who will be repsonsible for addressing and compensating the damage claim. Do not return the damaged product to Transfer Studio, notify us immediately and we will advise on the appropriate course of action.
LOSS Once the product has been dispatched to the Royal Mail, the risk of loss passes to the customer. If you have not received your goods within 7 days of our "your goods have been shipped" email, please notify us via email.
BROWSER RECOMMENDATIONS Varying monitor settings may affect the accuracy of actual colours of work shown. If you are using a PC, we recommend you view our site using Mozilla Firefox. If you are using a Mac (OSX or above), we recommend you view our site using Mozilla Firefox or Safari. Our site has been checked and can be viewed on Internet Explorer and Netscape Navigator although irregularities may occur and certain functions may not be executed as intended.
CONTACT If you have any queries, please contact us via email at shop@transferstudio.co.uk or by letter at our postal address: Transfer Studio, 11-13 Corsham Street, N1 6DP London, UK UK trading terms apply. Your statutory rights are not affected. All prices include VAT at UK Standard Rate.
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©2008 TRANSFER STUDIO. ALL RIGHTS RESERVED |
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